1. Introduction
These Terms of Use govern your access to and use of Wall Walkers Bouldering's website, facilities, and services. By using our services, you agree to be bound by these terms and all applicable laws.
This agreement is legally binding under Australian Consumer Law and is subject to modification at our discretion. We recommend reviewing these terms regularly as they may be updated to reflect changes in our services or legal requirements.
2. Acceptance of Terms
By accessing our facilities or using our services, you acknowledge that you have:
- • Read and understood these Terms of Use
- • Agreed to comply with all facility rules and safety requirements
- • Acknowledged the inherent risks associated with climbing activities
- • Provided accurate information in all registrations and waivers
For users under 18: A parent or legal guardian must review and accept these terms on your behalf, and must sign all required waivers and consent forms.
If you do not accept these terms, you may not access our facilities or use our services. We reserve the right to deny access or terminate services for non-compliance with these terms.
3. Definitions
For the purposes of these terms:
- • "Activities" means all climbing, bouldering, training, and related activities offered at our facility
- • "Facility" refers to Wall Walkers Bouldering premises at Capalaba and any future locations
- • "Services" includes all programs, classes, coaching, equipment rental, and facility access
- • "Member" means any person who has purchased a membership or recurring access plan
- • "User" refers to any person accessing our facility, including members and casual visitors
- • "Equipment" includes all climbing holds, safety equipment, training apparatus, and facility infrastructure
- • "Class" means any scheduled group instruction, coaching session, or program offered at our facilities
- • "Class Credits" refers to credits that can be used toward future class bookings
- • "Advertiser" means any business or individual participating in our Advertising Partner Program
- • "Ad Content" refers to any promotional material submitted by Advertisers for display at our facilities
- • "Franchisee Portal" means the restricted online area accessible to approved franchise inquirers and franchisees
4. Facility Access and Usage
Operating Hours
- • Operating hours vary by location - please check our website or contact your local facility
- • 24/7 access available for eligible members with access cards
- • Holiday hours may vary - check our website for updates
Access Requirements
- • Valid membership or casual pass required for entry
- • Completed waiver and registration required before first use
- • Photo identification may be required for verification
- • Children under 16 must be accompanied by a parent/guardian unless enrolled in supervised programs
Safety Requirements
- • Mandatory safety briefing for first-time users
- • Appropriate climbing attire required (closed-toe shoes, comfortable clothing)
- • Climbing shoes must be worn on climbing surfaces
- • No climbing while under the influence of alcohol or drugs
5. Risk Acknowledgment and Waivers
⚠️ IMPORTANT RISK DISCLOSURE
Climbing and bouldering are inherently dangerous activities that may result in serious injury or death.
By participating in Activities at our facility, you acknowledge and accept that:
- • Climbing involves inherent and obvious risks including but not limited to falls, equipment failure, and collision with other climbers
- • You participate voluntarily and at your own risk
- • You are responsible for your own safety and that of others around you
- • You will not hold Wall Walkers Bouldering liable for any injuries or damages
Required Waivers
- • Adults (18+): Must sign liability waiver before participating
- • Minors (under 18): Parent/guardian must sign waiver and consent forms
- • Group bookings: Individual waivers required for all participants
- • Digital waivers: Available online for convenience
7. Class Bookings and Cancellations
Wall Walkers Bouldering offers various classes including climbing instruction, fitness programs, and youth programs. The following terms apply to all class bookings.
Class Registration
- • Classes may be booked online, in-person, or via phone
- • Some classes require prerequisite experience or age requirements
- • Class sizes are limited and bookings are confirmed on a first-come, first-served basis
- • Waitlist positions may be available for full classes
Cancellation Policy
- • More than 24 hours notice: Full refund as class credits for future use
- • Less than 24 hours notice: No refund or credits provided
- • No-show: No refund or credits provided
Class Credits
- • Class credits are non-transferable and non-refundable for cash
- • Credits may be used for any class of equal or lesser value
- • Credit expiry periods may apply - check your account for details
Cancellations by Wall Walkers Bouldering
- • We reserve the right to cancel classes due to insufficient enrollment, instructor unavailability, or unforeseen circumstances
- • If we cancel a class, you will receive a full refund or class credits at your choice
- • We will make reasonable efforts to notify you of cancellations as early as possible
9. Advertising Partner Program
The following terms apply to businesses and individuals participating in our Advertising Partner Program.
Registration and Approval
- • Advertiser registration is subject to review and approval by Wall Walkers Bouldering
- • We reserve the right to reject applications at our discretion
- • Approved advertisers must maintain an active subscription to display content
- • You must provide accurate business information including company name, ABN (if applicable), and contact details
Content Guidelines
- • All ad content must be submitted for approval before display
- • Content must not be offensive, misleading, or in violation of any laws
- • Content must not promote competitors or conflicting services
- • We reserve the right to reject or remove any content at our discretion
- • Typical approval time is within 48 hours of submission
Content Ownership
- • You retain ownership of your submitted content
- • By submitting content, you grant Wall Walkers Bouldering a license to display it at our facilities
- • You warrant that you have the right to use all content submitted
- • You are responsible for ensuring your content does not infringe on third-party rights
Subscription and Payment
- • Advertising subscriptions are billed monthly via the payment method on file
- • You may cancel your subscription at any time with no lock-in contract
- • Upon cancellation, your ads will be removed at the end of the current billing period
- • No pro-rata refunds are provided for partial months
Account Suspension
- • We may suspend advertiser accounts for violation of these terms
- • Suspended accounts will have all content immediately removed from display
- • You will be notified of the reason for suspension and may appeal the decision
10. Franchise Portal Access
The following terms apply to users accessing the Franchisee Portal, including prospective franchisees and approved franchise partners.
Portal Access
- • Portal access is granted to individuals who have expressed genuine interest in franchise opportunities
- • Access credentials are personal and must not be shared with others
- • We may revoke portal access at any time at our discretion
Confidentiality
Important: Information and documents accessed through the Franchisee Portal are confidential. You agree not to share, distribute, or disclose any portal content to third parties without written consent from Wall Walkers Bouldering.
Use of Information
- • Portal information is provided solely for evaluating franchise opportunities
- • You may not use portal information for competitive purposes
- • Financial projections and performance data are indicative only and not guarantees
Franchise Agreements
These website terms govern your use of the portal only. Actual franchise relationships are governed by separate legal agreements including Franchise Disclosure Documents and Franchise Agreements, which will be provided during the formal application process.
11. Contact Information
For questions about these Terms of Use or our services, please contact us:
12. Modifications and Governing Law
Modifications
We reserve the right to modify these Terms of Use at any time. Changes will be posted on our website and will take effect immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified terms.
Governing Law
These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from these terms or use of our services will be subject to the exclusive jurisdiction of Queensland courts.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
