Find your casual pass, check its access conditions and activate it when you arrive. Watch the walkthrough from My Passes to your active session.
Ready to climb? Watch the video above to see how to use your Wall Walkers casual pass, from finding it in your account to confirming your active session.
Before you arrive
Complete your waiver, required safety steps and account setup. Make sure you have an eligible pass for the location and time you plan to visit. If your location requires a visit booking, complete that booking before entry. Have your phone ready to access your account.
Need to buy a pass first? Follow our First Visit guide.
Use your casual pass
- Open My Passes. Sign in to your Wall Walkers account and open My Passes.
- Select Use Pass. Find the eligible pass you want to use and choose Use Pass.
- Review the access details. Check the location, access hours and any included rental gear. Your pass must be valid for the gym and time of your visit.
- Confirm at the entrance. When you are at the gym entrance and ready to go in, choose Confirm & Unlock. Wait for the on-screen confirmation.
- Check your active session. Review the session location and expiry time. The video shows the pass moving from available for use to an active session.
Stepping outside during your session
If you need to re-enter before your session expires, use the active session's Unlock Door option. Check the displayed end time; re-entry is only available while your session remains valid.
If entry does not work
Check that you are signed in to the correct account, at the correct gym, and within your pass's access hours. Confirm that the pass has not expired and that any required visit booking is complete. If you still cannot enter, use the help options on the website or contact the Wall Walkers team.
About this demonstration
The video shows the website interface with clearly labelled demo account data and simulated activation. No real door is operated in the recording.
See you on the wall!