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Important terms and conditions for using Wall Walkers Bouldering facilities and services.
Last updated: 22 September 2026
These Terms of Use govern your access to and use of Wall Walkers Bouldering's website, facilities, and services. By using our services, you agree to be bound by these terms and all applicable laws.
This agreement is legally binding under Australian Consumer Law and is subject to modification at our discretion. We recommend reviewing these terms regularly as they may be updated to reflect changes in our services or legal requirements.
By accessing our facilities or using our services, you acknowledge that you have:
For users under 18: A parent or legal guardian must review and accept these terms on your behalf, and must sign all required waivers and consent forms.
If you do not accept these terms, you may not access our facilities or use our services. We reserve the right to deny access or terminate services for non-compliance with these terms.
For the purposes of these terms:
⚠️ IMPORTANT RISK DISCLOSURE
Climbing and bouldering are inherently dangerous activities that may result in serious injury or death.
By participating in Activities at our facility, you acknowledge and accept that:
Some Wall Walkers locations may require members and casual pass holders to reserve a timed Visit Booking before entry. Visit Bookings help manage capacity and keep access fair for other climbers.
Wall Walkers Bouldering offers various classes including climbing instruction, fitness programs, and youth programs. The following terms apply to all class bookings.
The following cancellation periods apply to casual and other single-session class bookings. They do not apply to school-term enrolments.
The following terms apply to independent instructors offering classes through Wall Walkers Bouldering.
The following terms apply to businesses and individuals participating in our Advertising Partner Program.
The following terms apply to users accessing the Franchisee Portal, including prospective franchisees and approved franchise partners.
Important: Information and documents accessed through the Franchisee Portal are confidential. You agree not to share, distribute, or disclose any portal content to third parties without written consent from Wall Walkers Bouldering.
These website terms govern your use of the portal only. Actual franchise relationships are governed by separate legal agreements including Franchise Disclosure Documents and Franchise Agreements, which will be provided during the formal application process.
For questions about these Terms of Use or our services, please contact us:
Email: [email protected]
Phone: 0483 922 888
Hours: Operating hours vary by location - visit our locations page for details
We reserve the right to modify these Terms of Use at any time. Changes will be posted on our website and will take effect immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified terms.
These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from these terms or use of our services will be subject to the exclusive jurisdiction of Queensland courts.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
11.1 Social Promotions and Submitted Content
Where an advertised Wall Walkers promotion clearly identifies its required account tag and campaign hashtag, explains the marketing-use condition and links to these and the campaign-specific terms, submitting a qualifying post or Reel using that tag and hashtag constitutes entry and acceptance of those terms. No separate consent form is required for that entry method. Ordinary tags or mentions, unrelated hashtag use and posts made before the applicable terms were published do not by themselves grant this permission. Stories are not eligible for these promotions.
You retain ownership of your content. As a condition of entry, you grant Wall Walkers Bouldering Pty Ltd a non-exclusive, royalty-free, worldwide licence to save, copy, display and repost your submitted content on Wall Walkers in-store marketing displays, in paid and unpaid advertising, and on our social channels. We may select when and where to use it for those purposes and allow service providers to process it on our behalf. This permission includes cropping, trimming, resizing, adding branding or captions, and removing or replacing audio, without misleadingly changing the meaning of your content. We may identify you by your submitted social account name. Entry does not guarantee that your content will be used.
Unless the campaign specifies a shorter period, the licence continues after the promotion closes for future Wall Walkers marketing, including reuse of an archived campaign collection, until you withdraw it by contacting us. If you refuse permission or withdraw it before the draw, your entry is excluded. On withdrawal, we will stop new uses and remove the content from active displays, advertising and posts under our control as soon as reasonably practicable. Withdrawal does not invalidate past authorised use; we cannot recall material already distributed or copies independently shared by others. Withdrawal after a completed draw does not itself cancel an already awarded prize.
You must own the content or have permission to grant these rights, including appropriate permission from identifiable people shown. A platform music licence does not necessarily permit reuse in our advertising or displays; we may omit or replace material not cleared for a proposed use. Campaign terms specify age eligibility; where minors may enter or appear, appropriate parent or guardian permission is required and is not established by a hashtag alone. Content remains subject to eligibility and suitability review, and a tag does not guarantee discovery or acceptance of an entry.
Each campaign sets its dates, entry limits, prize description and value, eligibility, selection method, winner notification and claim process. Campaign-specific terms prevail for that campaign if inconsistent with this section, but do not remove rights that cannot lawfully be excluded. Later changes do not expand an existing content licence without your agreement. Unless expressly stated otherwise, our promotions are not sponsored, endorsed or administered by Instagram or Facebook. See our Privacy Policy for how we handle submission information. Content permission is not consent to email or SMS marketing.