Can’t Pay for Food or Drinks? Parent Permission Fix

If food and drinks checkout says “Ask your parent or billing owner to choose a food and drinks payment option in My Family”, the adult who pays for your account needs to choose how you can pay. This is a purchase-permission message, not confirmation that a payment has been taken.

Parent or billing owner: allow food and drinks purchases

1. Sign in to your own Wall Walkers account, not the child’s account.
2. Open the member dashboard and click My Family.
3. Find the child’s name and select View details.
4. In Overview, find Food & drinks.
5. Choose Allow purchases using my card.
6. Enter the Maximum per purchase (AUD) and tick the authorisation checkbox.
7. Click Save food & drinks settings.
8. Check that Current setting now shows your chosen option and saved limit.

A $10 limit means up to $10 per purchase, not per day. Choose the amount you are comfortable authorising; the amount shown in the demonstration is only an example.

Then retry from the child’s account

Once the setting has saved, the child can return to their own account and retry the food and drinks checkout. Parent-card purchases use the parent’s saved default card for that venue. If a suitable card is not available, ask staff for help arranging payment.

Saving permission does not itself pay for any items. Only take food or drinks after checkout confirms successful payment.

Prefer the child to use their own card?

The billing owner can instead select Student pays with their own card and save. The child will then be prompted to use their own card at checkout; the parent’s card will not be charged through that option. The short video demonstrates the parent-card route.

Missing the child or the payment controls?

Food and drinks payment settings are managed by the linked adult billing owner. Not every guardian has this permission. If the child does not appear in My Family, or the controls are missing, contact Wall Walkers staff so the account relationship can be checked.

This guide addresses the specific parent-choice message above. Other errors—such as an exceeded purchase limit, a bank decline, a login restriction or an uncertain payment—may need a different resolution. These shelf settings do not change membership billing.

For a broader walkthrough, see how to manage your child’s Wall Walkers account, or sign in to the member portal.

The demonstration uses fictitious account data and an example $10 limit. No real account, card or payment was changed for the recording.