A step-by-step parent and guardian guide to My Family: manage your child’s login, food and drinks purchases, membership pauses and cancellation, and understand access hours.
Parents and guardians can manage linked minors through My Family in the Wall Walkers member portal, without signing in as the child. Watch the four-minute walkthrough above, then use the steps below to find the right controls and check that changes have saved.
Open your child’s account through My Family
- Sign in using your own account and open the member dashboard.
- Click My Family in the left-hand menu.
- Find your child’s name and select View details.
If your child does not appear, contact Wall Walkers so the team can check the guardian or billing relationship. Available controls depend on that relationship: not every linked adult can change membership billing or shelf payment settings.
Manage independent login
In Overview, scroll to Independent login. Independent login is available from age 13. Enter the child’s personal email and use Approve independent login where approval is required. After saving, check the status. Verification pending does not mean the email has already been verified.
The child signs in with their own Digital Card ID and an emailed code. The same section provides controls to update the email or disable independent login. Permission to sign in does not change gym access hours, billing or waiver requirements.
Allow or block food and drinks purchases
The billing owner can change the self-service shelf settings under Food & drinks. Choose Purchases off, Student pays with their own card, or Allow purchases using my card.
For purchases using your saved card, set the Maximum per purchase (AUD), tick the authorisation checkbox and select Save food & drinks settings. Check the saved current setting afterwards. A $10 limit means up to $10 each purchase, not a $10 daily allowance. Independent login must also be enabled for the child to buy from the shelf.
These controls cover food and drinks at the self-service shelf, not every online-shop purchase or membership billing. Changes apply to new payment submissions; payments already submitted may still complete. If a suitable saved card is unavailable, speak with staff.
Understand access hours and 24/7 eligibility
Open Membership and check Access tier and Access hours. There is no separate parental “allow 24/7 access” switch on this screen. Under-16s remain restricted to staffed hours. From 16, entry depends on the eligible plan, its access tier and normal entry requirements.
Approving independent login does not grant unrestricted entry. Contact the team if you are unsure about supervision, staffed hours or after-hours eligibility.
Pause and resume a child’s membership
- Open the child’s Membership tab and select Pause membership.
- Choose the duration and review available free pause days, any charge and the resume date.
- Enter a meaningful reason and confirm using the button shown.
- When Overview returns, reopen Membership and check that the status is Paused.
Access is suspended during the pause. The membership resumes automatically when the pause ends. For an earlier return, select Resume membership, reopen the Membership tab and check that the status is Active. Unused whole pause days become pause credits, not a cash refund. Outstanding payments can block pausing, and some legacy memberships require staff assistance.
Cancel a child’s membership
From an eligible active membership, choose Cancel membership. Work through the review questions and any alternatives. If you still want to cancel, continue to the final review and select Confirm Cancellation.
A request for management help does not cancel the membership. Outstanding payments may need resolving before final confirmation. When Overview returns, reopen Membership and check the scheduled cancellation date. Cancellation takes effect at the end of the current billing period, not when the first cancellation button is clicked.
Check passes, bookings and waiver readiness
The Passes, Bookings and Waiver tabs provide useful information about the linked child. These views are not a booking editor and do not expose signed legal documents. Select Back to My Family to return to the family list.
For more account features, explore our Wall Walkers member portal tour.
Need help with your family account?
Check the child’s name before making a change and verify the saved result afterwards. If a family member or control is missing, or you have an access or billing question, contact Wall Walkers. You can sign in to your account to get started.
The video uses a clearly labelled fictitious demonstration account and simulated actions. Names, prices, balances and dates shown are examples, not quotes or entitlements for your account. No real payments or memberships were changed for the recording.